Terms
These terms are between you and Flectra t/a Loveline.events (ABN 74 852 587 452), the company that runs Loveline. They apply when you buy a ticket, make an account, or take part in an event. Last updated 28 September 2026.
Who can come
Each event listing states its audience and age range. Gender is self-described where the event format needs it; pronouns and orientation are optional and do not determine eligibility. We do not ask for documents about gender. You must be in Australia and at least 18. One account each.
Age is assessed on the event date in its local time zone, with six calendar months either side of the stated age cutoffs. The minimum is always 18. Confirm your email and Australian mobile, complete your profile and sharing choices, and have an approved primary face photo before participating. Your ticket alone does not complete setup.
Your date of birth is saved once and cannot be changed yourself. If it is wrong, ask support to correct it. We do not perform background checks.
Before booking, the event page tells you the declared programme, audience, setup and eligibility requirements, the possibility of no-shows or an odd number of attendees, the delivery remedy and how to request help. Per-date variations are fixed and disclosed before dates begin. An existing ticket promise that is more favourable than these terms remains in force, as do any statutory rights.
Your ticket
Tickets are sold through the provider linked from the event page, such as Luma or Humanitix. The price you see includes GST. Your ticket is linked to your confirmed email and is not transferable. Sign in with the booking email. Contact hello@loveline.events if it is mistaken or changes; a forwarded link alone does not give someone your place.
Refunds
You have rights under the Australian Consumer Law that these terms cannot take away. Our guarantees about running the event with due care and skill, and within a reasonable time, come with the ticket and cannot be excluded. If we fail those guarantees in a major way, you choose the remedy, and that includes a full refund.
On top of that, here is what we do without argument:
What happened
We cancel the event
What you get
Full refund
What happened
You are on time, complete setup and remain available, but receive fewer than four delivered dates
What you get
Full refund
What happened
You cancel at least 48 hours before the advertised start
What you get
Full refund
What happened
You change your mind inside 48 hours, or you do not turn up
What you get
No automatic commercial refund, subject to statutory rights and any more favourable ticket promise.
What happened
We remove you for substantiated conduct that breaches the rules below
What you get
No ordinary commercial refund; statutory rights remain
What happened
We remove you for any other reason
What you get
Full refund
A delivered date requires at least 60 seconds of overlapping attendance with usable two-way audio. Technical evidence and your account are reviewed when a connection is disputed. A safety exit or time spent in an unjustified safety hold is not voluntary abandonment. Fewer than four delivered dates is the short-event remedy, including no-shows, odd numbers, low turnout, blocks, removals for reasons other than substantiated conduct and technical failure. The conduct-removal row applies instead where misconduct is substantiated.
Four or more delivered dates has no automatic shortfall refund, and having no connections is not itself a refund reason. Before dates start, a shorter programme must be disclosed; you may decline it for a full refund. Guest-caused late arrival or voluntary departure does not by itself qualify for the commercial guarantee. Technical trouble is not automatically a no-show, and reporting or leaving an unsafe date is not voluntary abandonment.
Approved refunds go through your ticket provider to your original payment method. Write to hello@loveline.events. Staff respond within two working days and initiate approved refunds within five business days, or sooner where law requires. The payment provider may take longer. An allegation alone is not substantiated misconduct; staff review the outcome and refund an unjustified removal.
How you are expected to behave
Every date is a conversation with a stranger who is trusting the format as much as you are. So:
Be kind, even when you are not interested.
No sexual talk unless it is clearly welcome. Not in a first conversation with someone you have never met.
No abuse, threats, slurs, or comments about anyone's body, race, disability, gender or how they sound.
No pretending to be someone you are not, and no signing in for someone else.
No sales pitches, no crypto, no promoting anything.
Do not swap phone numbers, socials or addresses during a date. If you both say yes, we hand over what you chose to share.
Do not record. See below.
If someone breaks these rules with you, tap Report. You never have to sit through a bad date to be polite.
Recording
We never record your dates. There is no recording feature in Loveline and no recording running underneath it. We keep timestamps of when people joined and left a date, and nothing else about what was said.
You must not record either. Do not record the audio, do not screen-record, and do not take a photo of someone's profile when it is revealed to you. It breaches these terms and may lead to removal after review. We will support the other person in making a report if they want to.
We cannot stop someone holding a second phone. Nothing any app can do stops that. Please keep it in mind, and tell us if you think it happened.
Removing someone
We can remove you from an event, or close your account, if conduct is substantiated, if staff confirm an under-18 concern, if you are impersonating someone, or if staff reasonably believe someone is at risk. During an event, a first qualifying report warns the reported person and a second independent qualifying report can place them in an admin lobby for staff review. Staff can intervene urgently without waiting for two reports. Every report reaches staff, and a report alone is not a finding of guilt. Staff try eligible replacement pairings without interrupting a healthy date or overriding blocks and repeat exclusions. If staff got a removal wrong, your ticket is refunded.
We will tell you why, by email if it happened during an event. If you think we got it wrong, write to hello@loveline.events. We respond within two working days and use another reviewer where possible. Bans across events are always a manual staff decision.
Deleting your account
You can delete your account any time from Settings. We remove your public profile, photos, saved game answers and ordinary account/contact data. Restricted records needed for reports, blocks, the locked date of birth, previous-connection and final-no exclusions, repeat rules and bans remain only for their stated purposes and periods. The privacy policy has the detail.
What we are responsible for, and what we are not
We run the event: the schedule, the dates, the matching. If we do that badly, the Australian Consumer Law guarantees above apply and nothing here limits them.
Age and profile details are self-declared. Manual photo review checks content, not identity. We do not carry out background checks, and we cannot control what another person says to you or does afterwards. We are not responsible for what happens between two people once we have introduced them. Please read the safety page before your first event.
Except where the Australian Consumer Law says otherwise, we are not liable for indirect or consequential loss.
Changes
If we change these terms we will tell you by email before your next event, and the version that applied when you bought your ticket is the one that governs it.
Law
These terms are governed by the law of Victoria, Australia, subject to any mandatory rights and requirements that apply where you live. Nothing here prevents you using an available court, tribunal, ombudsman or regulator. Existing ticket promises and applicable cooling-off, disclosure and refund rights are not reduced by this policy.
Contact
Flectra t/a Loveline.events, ABN 74 852 587 452 [postal address to be confirmed] hello@loveline.events